Computer Operating Systems (IT-202)

• Discuss examples of when the tools that “One tool I use all the time is Task Manager. Task Manager shows you information about the apps that are running actively and in the background, as well as CPU usage, Memory, and GPU usage. This helps because it can give you specific information on what apps are possibly causing issues and shows fixes like needing more cooling or more memory added. You can also enable startups and disable applications that you are not using so you can prioritize memory and CPU usage. Another useful tool if you are having trouble with software such as crashes or lagging is System File Checker. SFC will run a systems diagnostic and will scan your files and fix corrupted files if needed. This tool works really well with the Event Viewer tool. This tool logs all system errors and events, allowing you to accurately locate what software caused a crash. This allows you to go and specifically find and fix the issue without the extra troubleshooting.”  described would be used to assist with troubleshooting.

• Discuss examples of when the tools that were described would be used to assist with troubleshooting. “Built into the OS to help troubleshoot issues are diagnostic tools and applications. These are the tools that should be tried first. Some tools like Windows Update troubleshooter can automatically repair update issues. To access this tool, press the keyboard shortcut Windows key + Q to open the Windows search. Type “troubleshoot” into the search bar and choose the “Troubleshooting Control Panel “. In the troubleshooting window under “System and Security,” click the entry “Fix problems with Windows Update”, or the built-in Windows 10 Audio Troubleshooter. This can be accessed the same way as the Update Troubleshooter, except you go to “Hardware and Sound,” and click” Troubleshoot audio playback.” These are the more well-known tools for Windows OS. (Yamada, 2016)By utilizing these tools, we can determine if it’s a user, like a wrong data entry or system such as an information overload error. (UXPin, 2023)”
  • Describe the situations in detail to help understand why using that tool would be the best option.

In response to two of your peers, address the following:

• Discuss examples of when the tools that your peer described would be used to assist with troubleshooting.
  • Describe the situations in detail to help your peers understand why using that tool would be the best option.
  • You can build upon the original poster's claims by explaining how the tool would be used, given the situation you described

PC technicians use many different tools to verify or identify issues.  A few tools they can use to identify or verify problems are Reliability Monitor, Event Viewer and System File Checker. These are all examples of tools built into Windows systems. Some PC technicians may use software or other tools built into different operating systems.

System File Checker is a tool in windows used to check for problems with files on that computer. This can help a PC technician identify and repair corrupt files.

Reliability Monitor is a tool that uses a graphical interface to show a systems dependability history like, what has changed when it changed and shows if any applications or the OS has crashed. This tool also shows when an application was downloaded, updated or uninstalled and hardware issues. This can help PC technicians identify if the issue is a software or hardware issue by categorizing events based on their nature.

Event Viewer is a tool that shows information about programs that do not start when they should, and automatic downloads. There are errors, success, failure, information and warning audits displayed in the Event Viewer. Helps PC technicians identify if the error occurred after a certain event like program failed to open or after an update.