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BUS 1750 - Chapter 12 EOC Questions
Course: Business Enterprise (BUS 1750)
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University: Western Michigan University
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Chapter 12 EOC Questions
1. Review the marketing definition of product. Why do you think marketers define
product so broadly? How does the definition of product affect quality?
The marketing definition of product is anything that an organization offers to satisfy
consumer needs and wants, including both goods and services. I think marketers define
product so broadly because they see many possibilities in satisfying consumers needs and
wants that not only include physical goods, but also services and ideas. The definition of
product affects quality because marketers have to carefully consider each element of the
product to ensure that they are maximizing value without sacrificing profitability.
2. Draw a goods and services spectrum, and determine where to place the following
products along the spectrum: a nightclub, a new motorcycle, a designer shoe store, an
Internet search engine, a new snowboard, and a photography class. What are the reasons
for your choices?
A goods and services spectrum can provide a valuable tool for analyzing the relationship
between the two. At one extreme, pure goods don’t include any services. At the other
extreme, pure services don’t include any goods. I would place a nightclub in the middle
between pure goods and pure services because a nightclub offers both goods (food and drinks)
and services (area to dance and employees to help). I would place a new motorcycle at the
pure goods extreme because it is only a good. I would place a designer shoe store would be in
the middle between pure goods and pure services because a designer shoe store offers both
goods (shoes) and services (sales associates to help you find the perfect pair). I would place
an Internet search engine at the pure services extreme because it is only a service with no
good involved. I would place a new snowboard at the pure goods extreme because it is only a
good no service involved. I would place a photography class at the pure services extreme
because it is only a service with no good involved.
3. List five examples of products that are commonly purchased as either business
products or consumer products. How would the classification impact the marketing
strategy?
Five examples of products that are commonly purchased as business products are
installations, accessory equipment, raw materials, component parts and processed materials,
and business services. Five examples of products that are commonly purchased as consumer
products are convenience products, shopping products, specialty products, and unsought
products. The classification impacts the marketing strategy because the marketing of
products depending on whether they are classified as consumer products or as business
products. Marketers further divide consumer and business products into several different
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