A Study on Relationship Between Interpersonal Communication of Employees and

Organizational Effectiveness

Prof. Dr. Rakesh S. Patil[1] Prof. Adesh B Solanke[2]

Professor and Head Asst. Professor

Department of Management Studies Department of Management Studies

Sandip Institute of Technology & Research Centre, Sandip Institute of Technology & Research Centre

Nashik Nashik

rakesh.patil@sitrc.org adesh.solanke@sitrc.org

Abstract

Positive interpersonal relationship through interpersonal communication at work fosters a

variety of beneficial outcomes for individual and organization. Interpersonal communication in

recent years has been consistently becoming a paramount requirement for conducting successful

job performance in the organizations which in turn improves organizational effectiveness. This

paper tries to understand how interpersonal communication can improve the overall functioning

of organizations. This research paper will describe what is meant by interpersonal

communication, barriers to effective communication, challenges and then discusses how

interpersonal communications has an impact on the different elements of organizational

effectiveness.

Keywords

Interpersonal Communication, Communication Barrier, Organizational Effectiveness, Business

Communication, Interpersonal Communication

Introduction

Performance of members and effectiveness of any organization depends on the ability of

employees to effectively interact with their superiors, subordinates and co-workers within the

organization and consumers, suppliers and general public outside. Most organizations have

people problems due to lack of interpersonal communications and relationship rather than

organizational business problems. People problems are due to faulty interpersonal relations and

communications, which hinder the attainment of organizational goal. Efforts should be made

therefore to enhance the interpersonal skills of the people at work. It’s difficult to imagine for

any organization which doesn’t require one people to interact with other people. Interpersonal

communication in recent years has been consistently placed paramount requirement for

conducting successful job performance in the organizations. This is why companies and

institutions put a high importance on interpersonal communication and interpersonal

relationships as well. The study of different forms of communication is important, because every

administrative and managerial function and activity involves some form of direct and indirect

communication. Whether any of the managerial functions viz. planning, organizing, leading and

monitoring, managers constantly communicate with and through other people. This implies that

every person’s communication skills has impact on both personal and organizational

effectiveness at high extent. Good interpersonal communication skills are very important to

employees for making a successful and efficient organization. A recent study showed that

Rakesh Patil - ddgggg

BMS (257)

University of Mumbai

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