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Saloon Management System
information technology (BIT 2100)
Kenyatta University
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WHITE PAPER
SALON MANAGEMENT SYSTEM
CHALLENGES AND BEST PRACTICES
ABOUT
ABSTRACT:
A USA based client providing online web-based services for salon industry across the various countries considered as United Stated, United Kingdom, Australia and Canada. Client provides cloud-based salon and spa software for professionals. They offer all of the tools to run registered professional people’s business right from their phone or tablet, credit card processing, automatic notifications, an app for end clients to book with the registered professional, and so much more.
This is online software for salon industry on SaaS model for different saloon owners / beauty professionals. Subscribing to this software the salon owner / beauty pro- fessionals can have their own online store in a new way to do their business. This software provides convenience to the end customers to book online appointments using website or mobile application through user friendly calendar. The software suggests nearest store location to the end users also. The website is having mainly four types of users such as: Salon Owner, Salon Services Provider Person, Custom- ers and Website Super Administrator. Software is having comprehensive features with robust architecture. Software is very user-friendly and has efficient accessibil- ity to the application users. Software is also integrated with social networking sites (i. Twitter and Facebook). Inventory Management, Payroll Management, Call-To-Confirm Appointments and Sending Out Reminders are the key features of the system.
PROPOSED
SOLUTION:
Calendar Management
Looking to the client’s requirement and complexity Silver Touch proposed web-based backend solution using .Net Based Technology Platform over the window server 2008 operating system. The interfaces of the proposed web-based application are designed to have rich user experience and a user-friendly way to access functionalities. The proposed solution also makes use of mobile platform and has apps available for iPhone/iPad and Android. Two different mobile applica- tions are developed, one for Business Owners and other for end Clients. The web- site is having a role based access for each user and provides powerful & unique features to the following user types:
This is full featured calendar management functionality. It enables each service provider (saloon owners / businesses) to manage their customer appointments by having multiple types of schedules on daily, weekly and monthly basis. Each ser- vice provider can manage their working hours, prices and service durations through this functionality. On the other end, each customer has the option to book their appointment by choosing specific salon services, specific service provider under a specific salon.
Online Appointments
####### This feature allows user to book online (24/7) appointments. Customers can also
book appointment for multiple services with multiple service providers at once. Application will display only available timings of each service provider to the users for faster selection. Software also supports 24/7 bookings through client’s Facebook and Yelp page.
Email / Text / Push Notification
This solution makes use of emails and SMS notifications and enables salon owner / beauty professional to update their customers frequently. The saloon owners / beauty professional can let their customers know about their upcoming events and / or any promotional offers run by them. This is a very useful tool for the salon owner / beauty professional from which they can get increase in their business.
####### Customer Tracking
Using this functionality each salon owners is able to track their customers. This include accessing the information like contact details, services availed, retail history, IOUs, formulas, allergies, general notes, attendance, reward points and feedbacks posted. This information can be pulled for any selected salon and/or service provider.
Solution Architecture
Development Architecture Overview
Deployment Architecture Overview
Visual Studio 2013 Android studio 1. Xcode 7. Windows Software Development Kit (SDK) for Windows 8. SQL Server 2012
6 load balanced web servers (Least request load balancing) 6 load balanced cache servers (Least request load balancing) 15 window services for background tasks 4 load balanced database servers (Always on load balancing) Rackspace Akamai servers for CDN
ASP Website Android Phone / Tablet / Wear App iOS iPhone / iPad / Watch App Windows Phone App Web App Facebook App
Angular JS XML Cocoa Touch Layer
ASP Cache
IDEs
Platforms
Presentation Layer
Cache Layer
ELMAH (Error Logging Modules and Handlers)Error Layer
Web API 2 Layer
Entity Framework 6.1 Access Layer
Technology
Development Platform
Technology
Technology & Framework
Third party tool
Database
Web Server/Hosting Platform
Languages
Operating System
.NET Framework 3.
Technical control
SQL Server 2008
SMTP
IIS 7.
ASP .Net, C#
Windows 7
Specifications
Development Platform
Technology
Technology & Framework
Third party tool
Database
Web Server/Hosting Platform
Languages
Operating System
Hosting (Website & Web-services)
Number of Servers
Security
Encryption
Prevention
.NET Framework 3.
Technical control
SQL Server 2008
SMTP
IIS 7.
ASP .Net, C#
Windows server 2008
Compcast
3rd Party Cloud Servers
More than 7 Servers (web servers and database servers)
SSL Certificates, Captcha
TripleDES Cryptography Algorithm
Custom Code deployed for preventing SQL Injection and DDOS Attacks
Specifications
DELIVER BEST PRODUCTS, SOFTWARE
SOLUTIONS AND SERVICES,ON TIME
WITH QUALITY, AND AS PER
CUSTOMER EXPECTATIONS
####### About SilverTouch
SilverTouch, a company established in 1992 is widely accepted for its IT solutions with a huge customer base in more than 20 countries across the world.
SilverTouch is actively engaged in Enterprise software development, enterprise content management, document management and IT consulting services such as Business process optimization, process consulting, implementation and customization of ERP. SilverTouch leads brilliantly in new technical developments such as: Mobile Application development services on iPhone, iPad, Blackberry,
and Windows mobile platforms. Even now, SilverTouch helps its global clients for major developments, deployments and managements of their mobility solutions and enterprise application development programs.
SilverTouch has alliance with several industr y leaders such as Microsoft, Apple, Cisco, IBM, Oracle, SAP, Java, D e l l , VM ware, Symantec, Sonic Wall which provides a competitive edge over other industr y peers and targets to understand and cater to all types of requirements that concer n our clients, thereby, leading to ser ve them precisely to their satisfaction.
For more information, please visit silvertouch or email info@silvertouch
Saloon Management System
Course: information technology (BIT 2100)
University: Kenyatta University
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