- Information
- AI Chat
Chapter 1 Notes: Managers and You in The Workplace
Management (10510 TM)
National Tsing Hua University
Preview text
CHAPTER 1
INTRODUCTION TO MANAGEMENT
Manager: someone who coordinates and oversees other people’s work so that organizational goals can be accomplished.
The managerial positions are divided into three levels: 1. First-Line - manage the work of employees 2. Middle - manage the work of first-line managers 3. Top - make decisions, plans, and goals that concerns the entire organization
Organization: a deliberate arrangement of people to accomplish specific purpose(s).
The position of manager is important in an organization because: 1. Managerial skills and abilities are more needed now than ever 2. Managers are a critical aspect of getting things done 3. Managers matter to the organization
Management Coordinating and overseeing other people’s work so that it can be done efficiently and effectively.
For a manager, it is important to strive for both efficiency and effectiveness. - Efficient : doing things right (high output with low input) - Effective : doing the right things (high goal attainment)
The management function consists of 4 different actions: 1. Planning : making goals, strategies, and plans to coordinate and integrate activities 2. Organizing : arranging and structuring work distribution 3. Leading : leading and working with people 4. Controlling : monitoring, comparing, and correcting work
Mintzberg’s divided managerial roles into 3 categories consisting of 10 points in total. Interpersonal 1. Figurehead 2. Leader 3. Liaison
Informational 4. Monitor 5. Disseminator 6. Spokesperson
Decisional 7. Entrepreneur 8. Disturbance Handler 9. Resource Allocator 10. Negotiator
Management Skills 1. Technical - knowledge and proficiency 2. Human - working with other people 3. Conceptual - thinking and conceptualizing abstract and complex organizational situations
First-Line Managers need more technical skills than conceptual skills, Middle Managers need a good balance between technical and conceptual skills, while Top Managers need more conceptual skills than technical skills. All types of managers need human skills so they can work with others.
Important Managerial Skills 1. Managing human capital 2. Inspiring commitment 3. Managing change 4. Structuring work and getting things done 5. Facilitating psychological and social contexts of work 6. Using purposeful networking 7. Managing decision-making process 8. Managing strategy and innovation 9. Managing logistics and technology
Facing Changes
Changes Faced by a Manager: Digitization, Ethics, Competitiveness, Security Threats. To face these changes well, a manager needs to focus on these things: 1. Customer - manage a consistently high-quality customer service 2. Technology - oversee challenges and social interactions using collaborative technologies 3. Social Media - an electronic communication platform to share contents via online community 4. Innovation - exploring something new, doing things differently, or taking risks 5. Sustainability - achieving goals and increase long-term shareholder value by integrating economic, environment, and social opportunities into business strategies 6. Employee - treating employees well
Reality of Management
Rewards Challenges Responsible for creating a productive work environment
Working with different people or limited resources Recognition and status Can be a thankless job Attractive compensation Time is spent in meetings and interruptions Able to influence organizational outcomes May entail clerical duties
Chapter 1 Notes: Managers and You in The Workplace
Course: Management (10510 TM)
University: National Tsing Hua University
