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Chapter 10 Project Communications Management
It Project Management (CIT 4853)
Arkansas State University
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Information Technology Project Management 9th EditionPreview text
True / False
- Project members should either have strong technical skills or soft skills. a. True
b. Fals e
ANSWER: False
RATIONALE: Feedback: For projects to succeed, every project team member needs both types of skills, and needs to develop them continuously through formal education and on-the-job training.
POINTS: 1
DIFFICULTY: Difficulty: Easy
REFERENCES :
p.
QUESTION TY
PE:
True / False
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: - Comprehension
TOPICS: The Importance Of Project Communications Management
KEYWORDS: Bloom's: Knowledge
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/6/2018 5:34 PM
- Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications. a. True
b. Fals e
ANSWER: True
RATIONALE: Feedback: Many top managers think they can just add more people to a project that is falling behind schedule. Unfortunately, this approach often causes more setbacks because of the increased complexity of communications.
POINTS: 1
DIFFICULTY: Difficulty: Moderate
REFERENCES :
p.
QUESTION TY
PE:
True / False
HAS VARIABL
ES:
False
LEARNING O INFO.SCHW.14 - LO: 10-
BJECTIVES:
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: Keys To Good Communication
KEYWORDS: Bloom's: Comprehension
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/6/2018 5:34 PM
- People have different personality traits that often affect their communication preferences. a. True
b. Fals e
ANSWER: True
RATIONALE: Feedback: It is important to understand individual and group preferences for communications. People have different personality traits that often affect their communication preferences.
POINTS: 1
DIFFICULTY: Difficulty: Easy
REFERENCES :
p.
QUESTION TY
PE:
True / False
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: Keys To Good Communication
KEYWORDS: Bloom's: Knowledge
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/6/2018 5:34 PM
- Rarely does the receiver interpret a message exactly as the sender intended. a. True
b. Fals e
ANSWER: True
RATIONALE: Feedback: The receiver of information rarely interprets it exactly as the sender intended. Therefore, it is important to provide several methods of communication, such as written words, visuals, videos, and meetings, and an environment that promotes open dialogue.
POINTS: 1
a. True
b. Fals e
ANSWER: True
RATIONALE: Feedback: Project communication management involves the inclusion of detailed technical information that affects critical performance features of products or services developed in a project. It is even more important to document any changes in technical specifications that might affect product performance.
POINTS: 1
DIFFICULTY: Difficulty: Easy
REFERENCES :
p.
QUESTION TY
PE:
True / False
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: - Comprehension
TOPICS: Keys To Good Communication
KEYWORDS: Bloom's: Knowledge
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/6/2018 5:34 PM
- Communication becomes simpler when you increase the number of team members. a. True
b. Fals e
ANSWER: False
RATIONALE: Feedback: An important aspect of communications is the number of people involved in a project. As the number increases, the complexity of communication increases because there are more channels or pathways through which people can communicate. Communication becomes more complex as you increase team size.
POINTS: 1
DIFFICULTY: Difficulty: Moderate
REFERENCES :
p.
QUESTION TY
PE:
True / False
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST United States - BUSPROG: Communications
ANDARDS:
TOPICS: Keys To Good Communication
KEYWORDS: Bloom's: Comprehension
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/6/2018 5:34 PM
- In a project, communicating badly exponentially increases the possibility of making mistakes. a. True
b. Fals e
ANSWER: True
RATIONALE: Feedback: Communicating badly exponentially increases the possibility of making fatal mistakes. A large-scale project has a lot of moving parts, which makes it that much easier to break down. Communication is the oil that keeps everything working properly.
POINTS: 1
DIFFICULTY: Difficulty: Easy
REFERENCES :
p.
QUESTION TY
PE:
True / False
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: Keys To Good Communication
KEYWORDS: Bloom's: Knowledge
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/6/2018 5:34 PM
- The communications management plan varies with the needs of the project. a. True
b. Fals e
ANSWER: True
RATIONALE: Feedback: Because communication is so important on projects, every project should include a communications management plan—a document that guides project communications. The communications management plan varies with the needs of the project.
POINTS: 1
DIFFICULTY: Difficulty: Easy
communication medium to use, and when. a. True
b. Fals e
ANSWER: True
RATIONALE: Feedback: Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when. They must also be aware of new technologies that can enhance communications and collaboration.
POINTS: 1
DIFFICULTY: Difficulty: Easy
REFERENCES :
p.
QUESTION TY
PE:
True / False
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: Managing Communications
KEYWORDS: Bloom's: Knowledge
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/6/2018 5:34 PM
- Status reports should be written in a consistent format, regardless of the stakeholders’ needs. a. True
b. Fals e
ANSWER: False
RATIONALE: Feedback: Status reports describe where the project stands at a specific point in time. Status reports can take various formats depending on the stakeholders’ needs.
POINTS: 1
DIFFICULTY: Difficulty: Moderate
REFERENCES :
p.
QUESTION TY
PE:
True / False
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST United States - BUSPROG: Communications
ANDARDS:
TOPICS: Managing Communications
KEYWORDS: Bloom's: Comprehension
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/10/2018 12:44 PM
- A facilitator can help the team solve any communication problems. a. True
b. Fals e
ANSWER: True
RATIONALE: Feedback: It is often beneficial to have a facilitator from outside the project team assess how well communications are working. A facilitator can also help the team solve any communication problems.
POINTS: 1
DIFFICULTY: Difficulty: Easy
REFERENCES :
p.
QUESTION TY
PE:
True / False
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: Controlling Communications
KEYWORDS: Bloom's: Knowledge
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/6/2018 5:34 PM
- Good information technology project managers must have strong technical and communication skills. a. True
b. Fals e
ANSWER: True
RATIONALE: Feedback: Most IT professionals enter the field because of their technical skills. Most find, however, that communication skills are the key to advancing in their careers, especially if they want to become good project managers.
POINTS: 1
DIFFICULTY: Difficulty: Moderate
REFERENCES :
p.
RATIONALE: Feedback: Minutes should be short and focus on the crucial decisions and action items from the meeting.
POINTS: 1
DIFFICULTY: Difficulty: Moderate
REFERENCES: p.
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJEC TIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL STAND
ARDS:
United States - BUSPROG: Communications
TOPICS: Suggestions For Improving Project Communications
KEYWORDS: Bloom's: Comprehension
DATE CREATED: 4/27/2018 3:51 PM
DATE MODIFIED: 6/6/2018 5:34 PM
- E-mail is the most appropriate medium for all types of communications. a. True
b. Fals e
ANSWER: False
RATIONALE: Feedback: E-mail is not an appropriate medium for the following types of communications: assessing commitment, building consensus, mediating a conflict, resolving a misunderstanding, making an ironic statement, conveying a reference document, reinforcing one’s authority, or maintaining confidentiality.
POINTS: 1
DIFFICULTY: Difficulty: Easy
REFERENCES :
p.
QUESTION TY
PE:
True / False
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: Suggestions For Improving Project Communications
KEYWORDS: Bloom's: Knowledge
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/10/2018 12:59 PM
- The project manager often combines information from all of the lessons-learned reports into a project summary report. a. True
b. Fals e
ANSWER: True
RATIONALE: Feedback: The project manager often combines information from all of the lessons-learned reports into a project summary report.
POINTS: 1
DIFFICULTY: Difficulty: Easy
REFERENCES: p.
QUESTION TYP E:
True / False
HAS VARIABLE
S:
False
LEARNING OBJ
ECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL STA
NDARDS:
United States - BUSPROG: Communications
TOPICS: Suggestions For Improving Project Communications
KEYWORDS: Bloom's: Knowledge
DATE CREATE D:
4/27/2018 3:51 PM
DATE MODIFIE
D:
6/10/2018 1:50 PM
- Improving an organization’s ability to communicate is an easy process. a. True
b. Fals e
ANSWER: False
RATIONALE: Feedback: Improving an organization’s ability to communicate requires a cultural change in an organization that takes a lot of time, hard work, and patience.
POINTS: 1
DIFFICULTY: Difficulty: Easy
REFERENCES :
p.
QUESTION TY
PE:
True / False
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: Using Software To Assist In Project Communications
KEYWORDS: Bloom's: Knowledge
DATE CREAT ED:
4/27/2018 3:51 PM
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: The Importance Of Project Communications Management
KEYWORDS: Bloom's: Knowledge
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/10/2018 1:54 PM
- As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know he tends to be an introvert. Which communication method would Phil be most comfortable with? a Phil in for a private meeting to appreciate his work.
b a team meeting to praise Phil for his work on the project. c Phil’s accomplishment on the company Web site.
d top management and the other teams in the company award Phil.
ANSWER: a
RATIONALE: Feedback: People have different personality traits that often affect their communication preferences. For example, if you want to praise a project team member for doing a good job, most introverts would be more comfortable receiving that praise in private, while most extroverts would like everyone to hear about their good work.
POINTS: 1
DIFFICULTY: Difficulty: Moderate
REFERENCES :
p.
QUESTION TY
PE:
Multiple Choice
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: Keys To Good Communications
KEYWORDS: Bloom's: Comprehension
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/10/2018 2:31 PM
- According to research by Albert Mehrabian, which is NOT a way that information is communicated through face-to- face interaction? a. body language b. written content
c. spoken content
d. tone of voice
ANSWER: b
RATIONALE: Feedback: Research has indicated that in a face-to-face interaction, communication takes place through body language, how the words are said, and the actual spoken content.
POINTS: 1
DIFFICULTY: Difficulty: Moderate
REFERENCES :
p-
QUESTION TY
PE:
Multiple Choice
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: Keys To Good Communication
KEYWORDS: Bloom's: Comprehension
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/10/2018 2:04 PM
- Which method of communication is likely to be most effective for conveying sensitive or important information? a. short face-to-face meetings
b. e-mails
c. telephone conversations d. reading reports from other team members
ANSWER: a
RATIONALE: Feedback: Short face-to-face meetings are often more effective than electronic communications, particularly for sensitive information.
POINTS: 1
DIFFICULTY: Difficulty: Moderate
REFERENCES: p.
QUESTION TYP E:
Multiple Choice
HAS VARIABLE
S:
False
LEARNING OBJ
ECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL STA
NDARDS:
United States - BUSPROG: Communications
TOPICS: Keys To Good Communication
KEYWORDS: Bloom's: Comprehension
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: Keys To Good Communication
KEYWORDS: Bloom's: Comprehension
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/10/2018 2:33 PM
- Using the formula for calculating the number of communication channels, how many channels would two people require? a. 1 b. 2
c. 3 d. 4
ANSWER: a
RATIONALE: Feedback: Two people will have one communication channel.
POINTS: 1
DIFFICULTY: Difficulty: Moderate
REFERENCES: p.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: INFO.SCHW.14 - LO: 10-
NATIONAL STANDARDS: United States - BUSPROG: Communications
TOPICS: Keys To Good Communication
KEYWORDS: Bloom's: Application
DATE CREATED: 4/27/2018 3:51 PM
DATE MODIFIED: 6/10/2018 2:06 PM
- Using the formula for calculating the number of communication channels, how many channels would five people require? a. 9 b. 10
c. 11 d. 14
ANSWER: b
RATIONALE: Feedback: Five people will have ten communication channels.
POINTS: 1
DIFFICULTY: Difficulty: Moderate
REFERENCES: p.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: INFO.SCHW.14 - LO: 10-
NATIONAL STANDARDS: United States - BUSPROG: Communications
TOPICS: Keys To Good Communication
KEYWORDS: Bloom's: Application
DATE CREATED: 4/27/2018 3:51 PM
DATE MODIFIED: 6/10/2018 2:06 PM
- A team has 10 communication channels between its various members. Using the formula for calculating the number of communication channels, it can be deduced that the team has _____ members. a. 2 b. 3
c. 5 d. 10
ANSWER: c
RATIONALE: Feedback: If a team has 10 communication channels between its various members, it can be deduced that the team has five members by using the formula for calculating communication channels.
POINTS: 1
DIFFICULTY: Difficulty: Moderate
REFERENCES :
p.
QUESTION TY
PE:
Multiple Choice
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: Keys To Good Communication
KEYWORDS: Bloom's: Application
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/10/2018 3:12 PM
- During which phase must project teams address important considerations for managing information (and often end up updating business processes through improved communications)? a. closing b. execution
c. planning d. monitoring and controlling
ANSWER: b
RATIONALE: Feedback: During project execution, project teams must address important considerations for managing information, and they often end up updating business processes through improved communications.
POINTS: 1
DIFFICULTY: Difficulty: Easy
REFERENCES :
p.
QUESTION TY
PE:
Multiple Choice
HAS VARIABL
ES:
False
REFERENCES
:
p.
QUESTION TY
PE:
Multiple Choice
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: Managing Communications
KEYWORDS: Bloom's: Knowledge
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/10/2018 2:35 PM
- Which is true of push communication? a is sent only to recipients who request the information.
b method ensures that the information is understood by recipients. c is sent to recipients without their request.
d method ensures that the information is received by the recipients.
ANSWER: c
RATIONALE: Feedback: In push communication, information is sent or pushed to recipients without their request via reports, e-mails, faxes, voice mails, and other means. This method ensures that the information is distributed, but does not ensure that it was received or understood.
POINTS: 1
DIFFICULTY: Difficulty: Easy
REFERENCES :
p.
QUESTION TY
PE:
Multiple Choice
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: Managing Communications
KEYWORDS: Bloom's: Knowledge
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/6/2018 5:34 PM
- According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is “excellent”
for encouraging creative thinking. a. phone call
b. e-mail
c. meeting d. website
ANSWER: b
RATIONALE: Feedback: According to the guidelines provided by Practical Communications, Inc., an e-mail is a medium that is “excellent” for encouraging creative thinking.
POINTS: 1
DIFFICULTY: Difficulty: Easy
REFERENCES :
p.
QUESTION TY
PE:
Multiple Choice
HAS VARIABL
ES:
False
LEARNING O
BJECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL ST
ANDARDS:
United States - BUSPROG: Communications
TOPICS: Managing Communications
KEYWORDS: Bloom's: Knowledge
DATE CREAT ED:
4/27/2018 3:51 PM
DATE MODIFI
ED:
6/10/2018 3:14 PM
- Which communication method is most appropriate for assessing the commitment of project stakeholders? a. wiki b. e-mail
c. websit e
d. meeting
ANSWER: d
RATIONALE: Feedback: If you were trying to assess commitment of project stakeholders, a meeting would be the most appropriate medium to use.
POINTS: 1
DIFFICULTY: Difficulty: Easy
REFERENCES: p.
QUESTION TYP E:
Multiple Choice
HAS VARIABLE
S:
False
LEARNING OBJ
ECTIVES:
INFO.SCHW.14 - LO: 10-
NATIONAL STA
NDARDS:
United States - BUSPROG: Communications
TOPICS: Managing Communications
KEYWORDS: Bloom's: Knowledge
Chapter 10 Project Communications Management
Course: It Project Management (CIT 4853)
University: Arkansas State University
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