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Samadhan Tutors
University: Harvard University
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hey how you doing I'm Jeff and I'm so and where'd the appliance guys and we've seen it all we're
calling in appliance repairman because well you say it's an emergency help my French stop cooling
and almost started burning one day it just stopped working all the food maker edge spoiled and it
ended up on my curb every three or four weeks this freezing compartment freezes up as a matter
of fact it is frozen solid right now and we can't open it in birds early and more freezer burn
awesome I would expect my machine to last me at least years I really miss my old washer my
donut appliances last the way they used to these old pros are about to tell all five industry secrets
no holds barred tonight repairman unplugged bill Tom Berenger for market plates meet you me
Jeff Jeff thanks for coming into our our fake kitchen Phil and Jeff are going public where other repair
men we talked to wooden risking an industry backlash you guys have come on to tell us your
stories why let's face it things aren't mean made the way they were we're all a part of it and while
stuck with it so what do you do go on TV and try and wake somebody up and they've each spent
more than years in the business seeing a landsliding quality and a flood of customer anger when
you go into a house and you have somebody with a relatively new machine and it has a major
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problem what's the reaction you get you don't want to hear Reese we got to keep it clean so they
get upset okay you're damn straight yeah they're not just her for sure these ain't your mother's
appliances today's fridges stoves and dishwashers are fancy high-tech and often pricey we spend
four billion dollars on them every year my crisper yet they seem to be breaking down starts getting
filled up with water as fast as they can make them and that keeps Steve Brennen on the road every
day I hope to medium dark roast please I have had up to calls in one day Steve's our marketplace
repairman and says he's busier than ever we should be making these things to last a lot longer
today we're asking him to help solve a mystery yeah I'm not a happy whirlpool customer mark
Weitz appliance battles have worn him down he wants to know why his fridge stove and
dishwasher all needed fixing I expected them to work like new for at least five years instead it's
been barely two years I take care of my plants as they weren't abused this isn't my fault let's see
what the problem is shall we very good who's to blame for what happened that's why Steve's here
hey Mark morning Tony region for marketplace how are you pleased to meet you I'm sustained
Brandon hi Dave need some help ah deal yes all right thank you that's great it's cold coming by first
up marks fridge this is it complete with icemaker and freezer in the bottom uh fridge gave me a
quite a scare um I come down in the morning and there'd be water pool down here in front of the
fridge and I thought hmm mark was stumped so he called whirlpool who hooked him up with a
repairman service guy knew exactly what was wrong with it and I'm like that's odd how do you
know exactly what's wrong with it comes in a clogged drain was causing ice to build up and water
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