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Study Guide

C202 Managing Human Capital

Instructions: As you read the chapter, closely study these

key concepts, and answer the accompanying questions.

Valerie Perez

Concept Reference Questions

CHAPTER 1

Human resource management 1.1 – 1.3

1. What is human resource management (HRM)?

HRM is responsible for attracting, hiring, developing, rewarding, and retaining talent within

an organization.

2. List the 6 HRM functional areas, and what each area is about in only 1 sentence.

The 6 HRM functional areas are staffing, performance management, employee management

relations, rewards and benefits, training and development, and health and safety. Staffing

provides an organization with the talent in needs through people for the organization to

succeed. Training and development helps the employees meet the needs of the organization

through certain activities. Performance management is used to ensure that the employee is

fitting the needs of the organization. Rewards and benefits are used to encourage the

employee for during good work. Health and safety is vital in providing a well-rounded

workplace where the employees feel safe. Employee management relations is important in

determining what the roles of the employee and management are in an organization.

3. How could HRM influence organizational performance?

HRM influences organizational performance because it provides the organization with the

best fit employees for the operation.

4. Explain how HRM strategy supports business strategy.

HRM supports the business strategy by determining what products the organization should

offer based on the organization’s strengths and weaknesses.

HRM functions (6) 1.4 – 1.10

HRM & organizational

performance

1.11

Effective HRM systems 1.11

HRM & business strategy 1.12 – 1.14

HRM responsibility 1.15 – 1.16

Talent philosophy 1.12 & 1.15

Employee handbook 1.15

HRM systems 1.17 – 1.18

CHAPTER 2

HRM role in business 2.1 – 2.2

1. What are 3 things an HR director could do to support the organization should it choose to shift

its culture (example: from bureaucratic to consensual)?

Three things an HR director could do to support the organization during a culture change are

rolling out a new benefits program, opening a new location and expanding international

operations.

2. What is a way, within each of the functional areas below, that an HR director could assist

managers across departments?

a. Staffing – developing recruiting and sourcing techniques

b. Training & development – assessing training efforts and adapting them to new

needs

c. Performance management – assessing if an employee meets the organization’s

standards and vice versa

d. Health & safety – developing a wellness plan for employees

e. Compensation, incentives, & benefits – making sure compensation aligns with laws

and regulations

f. Employee-management relations (unions) – working with unions to develop

competitive wages and benefits

3. What is 1 thing HR does during each of the 3 merger & acquisition phases?

a. Pre-combination – compatibility of the organizations needs to be evaluated

b. Integration – deciding which employees will stay with the company

c. Post-close – stakeholder satisfaction is addressed

4. Explain the connection between performance metrics, employee behavior, and the

organization’s goals.

Performance metrics evaluate employee behavior which gives HR an idea of how the

organizational goals are being met.

5. What are at least 3 things HR should do to increases the chances of a successful merger or

Organizational culture 2.3 & 2.14

Types of culture 2.3

Culture & HRM 2.4 & 2.6

5 types of ethical standards 2.6

Ethical issues in HRM 2.7

HRM & organizational change 2.10

Culture of trust 2.10

HRM & mergers & acquisitions 2.12

HRM metrics 2.13

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C202 Study Guide

Managing Human Capital (C202)

Western Governors University

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