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Case Analysis by Ryan Marc Abogadil

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Course

Masters in Management

34 Documents
Students shared 34 documents in this course
Academic year: 2023/2024
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Philippine Christian University

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Employee Performance Case Analysis By: Ryan Marc Abogadil Student ID: 2023439448 Course: Master in Management Major in International Tourism & Hospitality Management Due Date: November 1, 2023 I. Executive Summary. The manager, Mr. David Brent, lacks professional management skills, which negatively impacts the employees and their work. He fails to help his staff manage their time effectively and handle the stress and pressures of high demand. To improve employee performance, it is suggested to consider training as an investment decision. Leadership capabilities should be rooted in relevant characteristics possessed by individuals, and if Mr. David Brent lacks these characteristics, specific training should be introduced to improve his skills and attitude towards employees. II. Statement of the Problem. In this case, the problem statement is the issues surrounding the Slough branch and the need to improve employee performance. Poor management, a lack of employee

motivation, and ineffective communication within the workforce were identified as major issues. Mr. David Brent, the manager, is identified as a major issue due to his lack of professional management skills and inability to handle the impending merger with the Swindon branch. III. Cause of the Problem. Several key factors can be blamed for the Slough branch's problems. For starters, poor management is a major issue, with Mr. David Brent, the manager, lacking professional management skills. Employees are concerned about his inability to effectively manage the impending merger with the Swindon branch. Furthermore, Brent's negative attitude and unprofessional behavior have a negative impact on the employees and their work. Another source of issues is a lack of employee motivation. According to Burrhus Skinner's leadership theory, not all people have the necessary leadership skills. In the case of David Brent, it is critical to implement specific training to address his behavior and attitude toward employees. This includes altering his professional communication and interaction with his team. Ineffective communication is another major issue at the Slough branch. There is a lack of communication between all levels and departments, which leads to employee laziness, unproductivity, and even disrespect. Employees' concerns and insecurity are heightened by the impending merger with the Swindon branch. However, due to poor management, the staff is not motivated to work or holds themselves accountable for

Finally, the impending merger with the Swindon branch causes employee insecurity, affecting motivation and performance. To combat this, implementing Locke's theory of motivation and assigning specific goals to employees can help them perform better. Regular one-on-one meetings between the manager and employees can help with performance tracking and goal achievement. This, in conjunction with regular appraisals, has the potential to increase employees' sense of security within the organization. V. Recommended Solution, Implementation and Justification. I recommend that training for the manager, David Brent, will be implemented to address the issues in the Slough branch, because this training should emphasize his leadership abilities, communication skills, and adherence to company procedures. Staff motivation may increase if David Brent changes his behavior and improves his interactions with employees, knowing that proper leadership is in place. Creating a weekly "discussion group" with all employees and the manager can also aid in improving communication within the branch. This meeting will provide an opportunity for employees to express themselves, identify goals, and develop strategies to achieve those goals. The first step in putting the recommended solution into action is to design and develop a training program that is specifically tailored to address David Brent's shortcomings as a manager. The training should concentrate on developing his

leadership abilities, communication skills, and understanding of company procedures. Workshops, seminars, and online modules can all be used to deliver this program. Simultaneously, the "discussion group" should be formed, with a set meeting day and time each week. All employees and the manager should attend this meeting, where they can openly discuss problems, upcoming situations, and vital goals. The manager should facilitate the discussion and encourage all employees to participate actively. The recommended solution is justified by the problems identified within the Slough branch. Employee performance is being harmed by poor management, a lack of motivation, and ineffective communication. There is a better chance of motivating and engaging the workforce if the manager, David Brent, receives training and improves his leadership and communication skills. In addition, introducing the weekly discussion group can assist in addressing the issue of ineffective communication. Giving employees a place to express themselves, set goals, and develop strategies will boost their engagement and productivity. The implementation of these solutions aims to improve the Slough branch's overall performance and integrity. VI. External Sourcing.

StudyMoose. (2021c, February 23). Employee performance case study free essay example. studymoose/employee-performance-study-essay? fbclid=IwAR3URlEu4-fGrNo9H_Q3-eoYj4VqKcGKaAy7GOcQVBK- 8m62TfIbv4xznAA

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Case Analysis by Ryan Marc Abogadil

Course: Masters in Management

34 Documents
Students shared 34 documents in this course

University: Philippine Christian University

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Employee Performance Case Analysis
By: Ryan Marc Abogadil
Student ID: 2023439448
Course: Master in Management Major in International Tourism & Hospitality
Management
Due Date: November 1, 2023
I. Executive Summary.
The manager, Mr. David Brent, lacks professional management skills, which
negatively impacts the employees and their work. He fails to help his staff manage
their time effectively and handle the stress and pressures of high demand.
To improve employee performance, it is suggested to consider training as an
investment decision. Leadership capabilities should be rooted in relevant
characteristics possessed by individuals, and if Mr. David Brent lacks these
characteristics, specific training should be introduced to improve his skills and
attitude towards employees.
II. Statement of the Problem.
In this case, the problem statement is the issues surrounding the Slough branch and
the need to improve employee performance. Poor management, a lack of employee
1

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